Requirement Collection
Feed products, output, raw materials, pellet dimensions, country and schedule.
Project support
Service from configuration to production.
A defined service process helps connect equipment selection, manufacturing, installation and operator handover.
Before the order
Turn requirements into a technical scope.
Early decisions shape the equipment list, site layout, utilities and total project budget.
Technical Proposal
Recommended model, process flow, equipment scope, power and project notes.
Layout Review
Reference arrangement checked against building dimensions, access and utility points.
Manufacturing & delivery
Project visibility before shipment.
The order moves through manufacturing, assembly, inspection and delivery preparation.
- Production communication and progress information
- Factory inspection and agreed testing arrangements
- Packing and loading prepared for the shipment method
- Manuals, drawings and agreed documentation supplied with the project
A typical manufacturing reference is 35–40 days, but the contract schedule depends on line scope, customization and factory workload.
Installation & handover
Prepare people and site before the equipment arrives.
The service method is agreed in the commercial contract.
01
Site Readiness
Foundation, access, power, water, fuel and local lifting tools prepared by the buyer.
02
Installation
Remote guidance or engineer service arranged according to the agreed scope.
03
Commissioning
Mechanical, electrical and process checks completed before production trials.
04
Training
Operators learn startup, shutdown, basic settings, cleaning and routine maintenance.
05
Handover
Open items, documentation and support contacts confirmed with the project team.
Where on-site engineer service is selected, visa, travel, accommodation and local service costs are handled as stated in the final quotation and contract.
After-sales support
Keep equipment information and support contacts available.
Troubleshooting works faster when the model, serial information, photos, video and operating symptoms are provided together.
- Remote technical support for operating and fault questions
- Wear-part and spare-part identification support
- Reference maintenance and cleaning guidance
- Two-year reference warranty term, with exact coverage controlled by the contract
